Phone (813) 264-5885 Fax (813) 961-2909 info@otray.com
TERMS AND CONDITIONS
Guarantee
All OCI products have an unconditional thirty-day money back guarantee. If for any reason you are not happy with your purchase when you receive it, please email us to arrange for its return. Postage costs for the original shipment and postage costs to return the product are the customer's responsibility, however you will receive a full refund of the actual purchase price of the product itself.
Security / Privacy
All credit card payment information is encrypted and accessed only via an SSL secured server. Credit card details are seen and processed by only one person on our staff, then expunged from our records when your transaction is complete. At no time is your credit card number stored in our computer. Your privacy is of equal concern. Your name and email address will never be sold, rented, exchanged, shared or given to anyone. If you have concerns, please email us or consider placing your order by telephone.
Telephone Orders
We welcome telephone orders with payment by VISA, MasterCard, Discover, American Express or PayPal. Orders are taken weekdays 9:00 am to 5:00 pm EST. To place an order weekdays 9:00 am to 5:00 pm, please phone us at 1-813-264-5885.
Shipping
Orders are shipped the within 3 business days. Estimated delivery is 4-7 business days. USPS Priorty Mail or UPS is used to ship all orders.
Communication
Complete contact information can be found on our Contact page. We invite you to email info@otray.com with questions, suggestions or concerns. We value your interest and promise a quick response.
All OCI products have an unconditional thirty-day money back guarantee. If for any reason you are not happy with your purchase when you receive it, please email us to arrange for its return. Postage costs for the original shipment and postage costs to return the product are the customer's responsibility, however you will receive a full refund of the actual purchase price of the product itself.
Security / Privacy
All credit card payment information is encrypted and accessed only via an SSL secured server. Credit card details are seen and processed by only one person on our staff, then expunged from our records when your transaction is complete. At no time is your credit card number stored in our computer. Your privacy is of equal concern. Your name and email address will never be sold, rented, exchanged, shared or given to anyone. If you have concerns, please email us or consider placing your order by telephone.
Telephone Orders
We welcome telephone orders with payment by VISA, MasterCard, Discover, American Express or PayPal. Orders are taken weekdays 9:00 am to 5:00 pm EST. To place an order weekdays 9:00 am to 5:00 pm, please phone us at 1-813-264-5885.
Shipping
Orders are shipped the within 3 business days. Estimated delivery is 4-7 business days. USPS Priorty Mail or UPS is used to ship all orders.
Communication
Complete contact information can be found on our Contact page. We invite you to email info@otray.com with questions, suggestions or concerns. We value your interest and promise a quick response.